Report Card for Advanced Access

The grade this week for Advanced Access disasterous attempt of fixing mine and countless other real estate agents websites - F minus.

Advanced Access Ongoing Outage - Day 8 of we'll fix it tomorrow

Unbelievable is the word of the day.

1st – In the time it took for Advanced Access to return a call – I had a new website up and hosted at www.theagenthouse.com (just a few hours).

2nd-When I called Advanced Access (with a smile on my face) to cancel the first of my AA hosted web sites – the person on the phone asked me why I was cancelling my account???? DUH because it is not working – down – inoperative – not functioning.

3rd-She had to transfer me to account services so they can officially cancel my account. Account services acted unaware that they were having problems. I told her that I have several web sites with AA and I was going to start canceling them one at a time, as soon as www.theagenthouse.com could bring my new website up online. She said that AA had the problems resolved and just about all websites were up and running. I told her to pull up one of my other websites and scroll down and click on the little padlock – it says: site not found! She said well we must of overlooked that one – we will have it working soon (SOON – like weeks?)
I went and checked my other websites –same problem, still down. I checked my wife’s website still down – and no e-mail.

Denial? Or ignorance?

Soon this chapter will be out of my life – why did I ever choose to have this company in charge of my websites that my companies sustenance heavily depends on.

So as the sun is setting in the west on Day 8 of Advanced Access Real Estate Web Site Outage, I look forward to calling them Monday morning and asking them: Why is my website down and when will it be working again. The blogs will continue until they can fix it or answer my question. That my friends will be Day 11 of the Great Advanced Access Real Estate Web Site Outage.

Advanced Access Ongoing Outage - Day 7 of we'll fix it tomorrow

Advanced Access Ongoing Outage Fiasco - Day 7 of we'll fix it tomorrow

Another day, more lost sales and pissed off customers that I already have, who knows about the ones that slipped away. I did call and cancel one of my websites, all of my intellecards and some e-mail. Whew - that made me feel better. I found a great real estate web site.

www.theagenthouse.com

much cheaper AND THEY ACTUALLY ANSWERED THE PHONE - THEY EVEN HELP YOU!!! AMAZING

Advanced Access Ongoing Outage - Day 6 of we'll fix it tomorrow

Lost two more deals yesterday ($$$$$$$). So far I have lost more money during this outage than I have spent in 5 years of paying $150/month with Advanced Access. A phone call this morning to AA - "Sorry - We know about it - we are working on it" . Currently having backup websites being built on Network Solutions.
Give be a break - "Sorry - we are working on it"

Advanced Access Ongoing Outage - Day 5 of we'll fix it tomorrow

It is also day 2 of finding another real estate web hosting site. I have 3 websites with AA and my wife has 1 there as well. Loosing 4 accounts won't rattle their tree, but it will certainly stop the caos around here. This is AA second major outage in 2 years, be very careful when considering a real estate web site.

Hidden water shut off valve

How many times have we seen the "hidden water shut off" where someone finished the basement with sheetrock drywall and never installed an access door panel for the water shut off valve and regulator? This is not a problem for an infrared camera. I found this one in 30 seconds yesterday. You can clearly see the valve above the electrical outlet, and the regulator is above the valve.