Unbelievable is the word of the day.
1st – In the time it took for Advanced Access to return a call – I had a new website up and hosted at www.theagenthouse.com (just a few hours).
2nd-When I called Advanced Access (with a smile on my face) to cancel the first of my AA hosted web sites – the person on the phone asked me why I was cancelling my account???? DUH because it is not working – down – inoperative – not functioning.
3rd-She had to transfer me to account services so they can officially cancel my account. Account services acted unaware that they were having problems. I told her that I have several web sites with AA and I was going to start canceling them one at a time, as soon as www.theagenthouse.com could bring my new website up online. She said that AA had the problems resolved and just about all websites were up and running. I told her to pull up one of my other websites and scroll down and click on the little padlock – it says: site not found! She said well we must of overlooked that one – we will have it working soon (SOON – like weeks?)
I went and checked my other websites –same problem, still down. I checked my wife’s website still down – and no e-mail.
Denial? Or ignorance?
Soon this chapter will be out of my life – why did I ever choose to have this company in charge of my websites that my companies sustenance heavily depends on.
So as the sun is setting in the west on Day 8 of Advanced Access Real Estate Web Site Outage, I look forward to calling them Monday morning and asking them: Why is my website down and when will it be working again. The blogs will continue until they can fix it or answer my question. That my friends will be Day 11 of the Great Advanced Access Real Estate Web Site Outage.
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